The box was sitting on my chair when I arrived yesterday morning. Finally! It's my yarn that I ordered two weeks ago from Herrschners.
This was my first mail-order experience with the company. I am completely spoiled by the stellar service I always receive from Lands' End, and my perspective may be slightly skewed by that.
It took ten business days for this yarn to arrive. That's a long time. Herrschners offers a rush service, for $7.00 additional. I could not, however, justify a $17.95 shipping and handling charge to receive the yarn in three business days. So, the choice was to wait a long time, or to pay more money. I chose the wait over the additional cost. That was my choice, and I acknowledge that.
We're only talking about yarn here, so a long shipping time is nothing but an inconvenience to an impatient person like myself. Maybe I complain too much.
Other than that, my experience was fine. The colorway matches the swatch in the catalogue and on the website. The catalogue swatches are small; the website offers the opportunity to pull up a larger swatch.
Would I order again? Only if the price was fantastic I couldn't find the yarn locally (both conditions were met in this situation). I would not depend on the company as a substitute LYS. I noticed that Herrschners carried Addi Naturas, which I cannot find locally, so the next time I'm shopping for needles (and I can wait two weeks) I'll order.